Return & Refund Policy

At BraviVexa, we want every customer to shop with peace of mind. If something is not right with your order, we are here to help. This policy explains the conditions for returns, refunds, and related after-sales support.

1. Return Window

We offer a 30-day return period starting from the date your order is delivered.

To qualify for a return, the product must meet the following conditions:

  • The item must be unused and in its original condition

  • It must be returned with original packaging whenever applicable

  • Any included accessories, inserts, manuals, or tags should remain intact

  • Proof of purchase, such as an order confirmation or receipt, must be provided

Items that do not meet these conditions may not be eligible for return approval.

2. How to Request a Return

To begin the return process, please contact our customer support team first.

Contact Email: service@BraviVexa.com

Once your request is reviewed and approved, we will provide instructions for the next steps, including return authorization details and, when applicable, a return shipping label.

Please note:

  • Returns must be requested and approved before the item is sent back

  • Packages returned without prior authorization may be refused or remain unprocessed

If you are unsure whether your item is eligible, please contact us before shipping anything back.

3. Damaged, Defective, or Incorrect Items

We recommend checking your package as soon as it arrives.

If your order arrives:

  • damaged

  • defective

  • missing parts

  • or different from what you ordered

please contact us as soon as possible so we can review the issue and work toward a suitable resolution.

To help us process your claim efficiently, please include:

  • your order number

  • a brief description of the issue

  • clear photos of the item and packaging

4. Items That Cannot Be Returned

Certain categories are not eligible for return. These may include:

  • Perishable goods

  • Customized or made-to-order products

  • Personal care or hygiene-related items

  • Hazardous goods, flammable substances, or regulated materials

  • Gift cards

  • Clearance or final sale items

  • Original shipping charges paid at checkout

If you have questions about whether a product falls into a non-returnable category, please contact us before placing or returning the order.

5. Exchanges

At this time, the most efficient way to exchange an item is to return the original eligible product and place a new order for the item you would prefer.

This helps avoid delays and allows you to receive the replacement product faster, depending on stock availability.

6. European Union 14-Day Right of Withdrawal

For orders delivered to countries within the European Union, customers may have the legal right to cancel or return an order within 14 days of delivery for any reason.

To qualify under this right:

  • the item must be unused

  • it must remain in resalable condition

  • original packaging should be included

  • proof of purchase must be available

This EU right applies where legally required and is separate from our general 30-day return policy.

7. Refund Process

After the returned item is received, our team will inspect it and determine whether the refund request is approved.

If approved:

  • the refund will be issued to the original payment method

  • processing may take up to 10 business days after approval

Please remember that your bank, credit card provider, or payment platform may require additional time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us.

8. Return Shipping Instructions

Do not send returns to any address unless instructed by our support team.

A valid return authorization and return instructions from BraviVexa are required before any item is shipped back.

For all return-related assistance, please contact:

TOP AUTO PARTS INC.
Address: 820 Alpha St, Duarte, CA 91010
Phone: (626) 531-6296
Email: service@BraviVexa.com

9. Important Notes

  • Unauthorized returns may not be accepted

  • Returned products must match the approved return request

  • Refunds are only issued after inspection and approval

  • We reserve the right to deny returns that do not comply with this policy

Thank You

Thank you for choosing BraviVexa. We value your trust and are committed to providing support whenever you need assistance with your order.